Policy for Classroom Support
We are committed to the highest level of responsiveness we are able to provide. Instructors who experience difficulty with installed technology may call our AV helpline
(607-777-4757
) for guidance to resolve a majority of common issues. We work diligently to ensure
a professionally trained staff member is on the phone for your call however we do
augment our phone support line with student labor.
Unfortunately, technology will occasionally fail and our ability to resolve an issue via phone support will be unsuccessful. When this happens, all efforts will be made to send a technician to your room immediately for in-person help. If that is not possible, help-line staff will log the issue in our help desk database; our professional technicians are alerted and electronic receipt of the "ticket" created is emailed to the instructor reporting the issue. We understand how technical difficulties can affect class time and every effort is made to address any malfunction as soon as possible. Please note that some classroom repair issues may need to happen outside of room occupancy, as per construction and OSHA standards. We regret any disruptions this may cause.