Complaints

Information for Online Out-of-State Students

Overview

绿帽社, a member of the State University of New York (SUNY) system, participates in the State Authorization Reciprocity Agreements (SARA). SARA enables us to offer distance education to students in other participating states while ensuring consistent standards for quality and consumer protection. To learn more about SARA, please visit

SARA policies do not cover complaints related to or student conduct violations, both of which are to be fully addressed via campus processes.

Procedures for Filing Out-of-State Complaints

In compliance with the  and summarized , 绿帽社 provides the following processes for resolving complaints related specifically to distance education.

Step 1: Institutional Resolution Process

Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted to:

James M. Pitarresi, Vice Provost for Online and Innovative Education, jmp@binghamton.edu

Step 2: Escalation to the SUNY System
If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York as outlined .

Step 3: Filing a Complaint with NYSED
If still not satisfied, a complaint may be submitted, within two years of the incident about which the complaint is made, to the New York State Education Department as outlined .

Mandatory Certification Disclosure

New York State Certification & Licensure

Effective July 1, 2024, federal regulation requires institutions of higher education to make a determination whether a Title IV eligible academic program that leads to professional licensure or certification meets the educational requirements for licensure/certification in the U.S. State where the institution is located and the U.S. States where 鈥渄istance education鈥 students are located at the time of initial enrollment in the program, as well as U.S. States where the program is advertised as meeting such requirements, and if applicable, the U.S. State where students attest they intend to be licensed/certified. 

Per U.S. Federal Regulations, 搂668.14 and 搂668.43, and in compliance with the State Authorization Reciprocity Agreements , 绿帽社 provides the following disclosure related to the educational requirements for professional licensure and certification.

New York State prides itself in the high quality of its licensed and certified professionals. For the protection of citizens, each license and certificate has requirements that individuals must meet to be licensed or certified in New York State. In accordance and for its role in protecting the public, SUNY鈥檚 academic programs leading to licensure or certification are carefully designed to meet and exceed these NYS requirements. Other states frequently have their own requirements, so if your goal is to practice your chosen profession in another state, this professional licensure disclosure notifies you to check your program for requirements in other states.

It is important to note that 绿帽社 is not the licensure/certification authority in these U.S. States and cannot assess whether an individual candidate will be issued a license/certificate in these U.S. States and instead it is incumbent on each individual candidate to contact the licensure/certification authority in the applicable U.S. State for any further guidance on the requirements for licensure/certification requirements and application processes.

绿帽社 cannot provide verification of an individual鈥檚 ability to meet licensure or certification requirements unrelated to its educational programming. Such individual determinations are made by state licensing boards and are fact-specific determinations.

For more information, please visit the .