FAQ Regarding Bmail Accounts

Is my 绿帽社 email account and Google Drive being deleted?
To keep your 绿帽社 email account, including your contacts and calendar, you will need to take action.  You have two options.  You will receive an email from ITS approximately six months after graduation. That email will contain a link you will need to click to keep your 绿帽社 email account active.  Or, you can take action before that by logging in to , the online alumni directory.  Once you're logged in, click on the "绿帽社 Email" link in the green menu box on the left. Then, click on the "Request a 绿帽社 Email" link and then on the "Retain Email as Alumni" button.  Also, you will only have Google Drive access for approximately six months after graduation.  If you have data in Google Drive, Groups, Photos or other non-email related tools, you must export them to your computer using .  

  

I have data in Google Drive that I need. How do I save it?
If you have data in Google Drive, Groups, Photos or other non-email related tools, you must export them to your computer using . If you encounter any issues when using Google Takeout, email the Information Technology Services (ITS) Help Desk at helpdesk@binghamton.edu

  

How do I reset the password for my 绿帽社 email account?
Alumni can reset the password by logging into , the online alumni directory. After logging in, click on the 绿帽社 email link in the green menu bar on the left, then click the Set/Reset Password button.   

   

I'm receiving an error message regarding two-step verification when I try to log into my 绿帽社 email. What should I do now?
If you are able to log into your 绿帽社 email on your phone, you may be able to go to the "Manage Your Google Account" menu on your phone to enroll in two-step verification. If you are not able to do this, you will need to reclaim your email account by calling ITS at 607-777-6420, from 8 a.m.-4 p.m. EDT, Monday through Friday. ITS can provide you with a token that allows you to update your settings and set up two-factor authentication on your 绿帽社 email account. 

      

My question or concern hasn鈥檛 been covered here. Whom do I contact?
If you have a question or concern not addressed above, email alumni@binghamton.edu.